Privacy Notice Table Of Contents:

Our Commitment To Privacy

Collecting and Using Your Information

Our Commitment To Data Security

Changing Your Information

How we recognize you

How To Contact Us

 

Our Commitment To Privacy

At Capital Q, we are committed to protecting your privacy online. Our pledge is to safeguard any information we collect associated with you and your name, and will make every reasonable effort to use this information only as you request.

We also participate in the Council of Better Business Bureaus' BBBOnLine Reliability Program, and comply with all the BBBOnLine standards. Further information about this program is available at bbbonline.org.

Collecting and Using Your Information
When you request an application, we ask for your Company Name, Address, Phone,  Marketing Information as to the type of products you sell and how they are delivered as well as your email address. We use this information to complete the application for merchant services, the application is then sent to you via mail, fax or secure e-mail for an original signature that is required by all processors.

When you make an online purchase, the information you provide allows us to process and fulfill your order, and to notify you of your order status. We need to know your name, email address, billing and mailing addresses which is stored along with a record of the products you purchase. We also need to know your credit card number, expiration date and gift recipient information. Once an online order has been confirmed, credit card information and gift recipient information is not reused.

When you submit a question or comment in a guestbook, we ask for your email address, name and country of residence. This allows us to route your message to the appropriate support staff to provide you a reply.

When you enter a sweepstakes or other promotional feature, we may ask for your name, address, and email address so we can administer the contest and notify the winners.

When you register your credit card equipment, we ask you for your email address, name, country of residence, serial number and purchase date. We store this information, which allows us to register your product and provide you with updates and announcements about your hardware and any software updates.

Protecting Your Information
When making an online purchase at CapitalQ.com, we use a secure server. When your browser communicates with a secure server all information is encrypted, keeping it private. This technology makes it safer to transmit your credit card information over the Internet. To use this server, your Web browser must support SSL (Secure Socket Layers).

Only authorized Capital Q employees have access to stored information. We safeguard information according to established security standards and procedures, and we continually assess new technology for protecting information. Our employees are trained to understand and comply with these information principles. All data is removed from the Server on a daily basis and is stored on a private network. Data is downloaded from our website via SSL to protect the data.

Capital Q will not sell, trade, or rent your personal information collected online to third parties.

Keeping Your Information Accurate
For customers and non-customers, you can send an email to customerservice@capitalq.com requesting a change to your information or a copy of the information we have stored. We will make every reasonable effort to honor your wishes. Proof of identity is required.

How We Recognize You
In general, you can visit capitalq.com without revealing any information about yourself. It is our intent to let you know before we collect any information from you online.

Our site is not setup to track, collect or distribute personal information about you unless you complete and submit a form. We cannot, for instance, determine your email address by examining electronic records. We use the electronic records to compile statistics that about how collectively our visitors interact with our Web site. These statistics contain no personal information and are only used by Capital Q technical support staff.

Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Capital Q does not use cookies.

Send Us Your Feedback
If you have concerns about your privacy with the Capital Q site, please tell us by submitting an email to webmaster@capitalq.com. We will make every reasonable effort to address your concerns. Or, give us a call at (480) 539-7940.